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Privacy Policy

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We understand that privacy is important to you and we promise to look after your personal information. Any personal information you provide to us will only be used and recorded in accordance with the data protection act. We will not sell any information about you to any other party.

What information do we collect from you?

We will only have information about you if you  provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change.

In order to do any of the following you will need to provide us with certain details

  • Place an order

  • Sign up for e-newsletters

  • Enter competitions

  • Give feedback to us

The details you provide may include your name, email address, delivery address, telephone number, credit card or debit card number and the cards expiry date.



How will we use it?

We will use this information to fulfil any order and to communicate with you when necessary. If you provide us with your debit or credit card details we will record them for validation checks as outlined below. we may also use your personal information to contact you about news and offers you may interest you or tell you if we change anything important about how the website works or the terms of use of the website.


if you decide at any point that you no longer wish to receive messages of this messages of this nature, please contact us via phone or email and let us know.

Will we share your information?

 We will never release your personal details to any other outside company for mailing and marketing purposes.


Payments on the website are processed by a third party (Pay Pal) which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party and they are certified by all major card issuers to hold details securely.

Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refused to authorise payment to us we will not be liable for any delay or non-delivery in addition, in the interest of preventing fraudulent use of credit, debit and charge cards, Chapel Jewellers will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services).

A third party may also be entrusted to complete these checks. By ordering from the website you consent to such checks being made.

We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order.

Any information given may be disclosed to a registered credit reference agency which may keep a record of the information. all information provided will be treated in accordance with the data protection act 1998. These measures are taken as extra protection for you to ensure your online shopping experience is as safe and secure as possible and to assist in the prevention of crime.

How long will we keep your information?

We will keep your personal information for as long as necessary and consistent with purpose for which you have given it to us. Except where needed to respond to a query from you or to fulfil an order. We delete your personal information on request by you.

Other Websites

Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and we recommend you read the privacy statements immediately on entering other websites. This policy applies only to information collected and used by us through the website.

Security Guarantee

Our PayPal account uses a secure server which uses SSL technology (Secure Sockets Layer) to make sure that all your credit and debit card transactions are completely secure.

Every time we receive an order we use fraud checking systems as well as authentication processes before we fulfill it. When you use PayPal to enter your personal information the secure server will encrypt all the information you send us including credit or debit card number and name and address. Encryption turns the information you enter into bits of code which are then securely transmitted to us over the internet. We will take all reasonable measures to keep your personal information, order and payment details secure.

However we cannot be held liable if an event beyond our control results in loss to you.

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